Complaints regulation
If you are not satisfied with the way we do our work, please let us know as soon as possible. In most cases it will be sufficient when you contact one of the teachers. If this conversation is not satisfactory, you can contact Esther Wilzing, member of the board, to come to a solution together. If this does not lead to a good solution, we ask you to submit your complaint in writing to us. One of the partners will contact you to come to a solution together again. If this does not lead to a desirable solution either, you can use your complaint to reach an independent complaints committee via www.geschillencommissie.nl.
We have described these steps and the information about them in our complaints regulations. More information can be found via www.klachtenloket-kinderopvang.nl
In addition, we draw up a complaints annual report every year and we publish the complaints letter from the Disputes Committee.